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Privacy Policy

Ishwaryog Trading Pvt Ltd is committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Your consent By using our Website, you understand and agree that personal information you provide through the Website will be held on a database created and operated by us, our group of companies and/or other selected third parties.

What information do we collect and why?
When you make a purchase in store or online, sign up to our VIP Club or enter a prize draw/competition, you will be asked for some essential information including your title, first name, surname, postal address, email address, telephone and if applicable payment information. These are collected to help us:

  • Process your online orders including sending order confirmation and delivery information via email;
  • Contact you about your order, account or credit status where required;
  • Deliver safe and secure shopping by helping to prevent and detect fraud. We may need to disclose information to assist legal or debt recovery processes;
  • Speed up your form filling processes if you've registered online;
  • Understand your needs and listen to your feedback via market research/shopping analysis, customer polls and surveys;
  • Respond to any issues or queries via the customer service and/or
  • Notify you about changes to our service.

We will also automatically collect data such as dates and times of your visits to the Website.

We endeavor to protect your information by:

  • Encrypting your personal information. When you place an order or access your account information, your information will be sent through to us. A secure server encrypts all of the information you input before it is sent to us. This protects your confidential data, particularly your credit card details from unauthorised use;
  • Keeping your information up-to-date and accurate. Please note that, to do this, we require you to tell us if any of your details such as your name or address change;and
  • Having in place strict security procedures for the storage and disclosure of your information to prevent unauthorised access.

Unfortunately, the transmission of information via the Internet is not completely secure. Athough we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to and/or through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Protecting your security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to these checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Act.


Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider's utilized and other similar information.


Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Statement on the use and disclosure of Personal Data
We may send you by sms, email or post, details on offers, products, reminders and services which may be of interest to you. We may also telephone you to discuss order details or for market or service research.

We may also permit selected third parties to use your data to provide you with information about goods and services which may be of interest to you and they may contact you about these by post or telephone. They may also contact you by email or SMS where you have consented to receiving such communications.

We may monitor or record telephone calls to ensure our quality standards are maintained and for fraud prevention purposes.

We may disclose your personal information to any member of the Pets at Home Limited group (our group companies and our charity, Support Adoption For Pets), and also to affiliated companies and other selected third parties for the purposes described above.. We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • If Pets at Home Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions or agreements or contracts between us or to protect the rights, property, or safety of Pets at Home Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and our interal investigations including customer complaints and claims.
Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, for example, the order form. You can also exercise your right not to receive marketing information at any time by clicking the link on the bottom of each email or contacting our customer service team on 91-98932 21123.

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Ishwaryog Trading Pvt. Ltd.
http://www.sarvpurna.com
24 A Sangam Nagar, Indore


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